Shipping Policy
Refund Policy
At URBN RENTAL, we want you to be completely satisfied with your rental experience. Here’s our refund policy:
Cancellation: If you need to cancel your rental, please notify us at least 48 hours before the scheduled delivery date for a full refund. Cancellations made within 48 hours will incur a 50% cancellation fee.
Damages and Issues: If your rented item arrives damaged or not as described, please contact us within 48 hours. We will arrange for a replacement or issue a refund based on the situation.
Returns: We do not accept returns on rental items once they have been delivered. If you have concerns about your rental, please reach out to our customer service team.
Refund Processing: Approved refunds will be processed within 5-7 business days and will be issued to the original payment method.
Cancellation / Return / Exchange Policy
At URBN RENTAL, we aim to provide a hassle-free experience. Below are our policies regarding cancellations, returns, and exchanges:
Cancellation Policy
- Full Refund: Cancellations made at least 48 hours before the scheduled delivery date will receive a full refund.
- Partial Refund: Cancellations made within 48 hours of the delivery date will incur a 50% cancellation fee.
Return Policy
- Rented Items: We do not accept returns on rented items once they have been delivered. Please ensure you review your order carefully before confirming.
- Damaged Items: If an item arrives damaged or not as described, please contact us within 48 hours of delivery. We will arrange for a replacement or issue a refund based on the situation.
Exchange Policy
- Exchanges for Damaged Items: If you receive a damaged item, we will gladly exchange it for a replacement if reported within 48 hours.
- Style Changes: We do not accommodate exchanges for a different style or color after the order has been placed.
